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Coltec have developed a new product to help organisations
to manage queries raised by their customers. Customer support queries
will be held on-line at a professional hosting site for access via
the Internet. Your customer support staff will maintain an on-line
database of support information. Your staff can work from any location
that has an Internet connection - home or office. Your customers
can access the on-line database to raise new support queries and
track existing queries. The new product will be useful to any organisation
that needs to manage large volumes of queries from their customers:
- Software suppliers like ourselves
- Computer hardware support
- Domestic appliance fault repair
- Utility service repairs
- and more . . .
The software will be available on a monthly rental basis.
We will quote you based upon your expected volumes of support
queries.
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